Returns Policy

At Arcboardz, your satisfaction is our priority, and we want to ensure that you're delighted with your purchase. If you find yourself needing to return an item, our return policy is designed to make the process as smooth as possible. Please take a moment to familiarize yourself with the following guidelines:

1. Eligibility for Returns:

• Returns are accepted within 30 days from the date of delivery.
• The item being returned must be in its original, unused condition, complete with all original packaging and tags.
• Customized or personalized items may only be returned if they are defective or damaged upon arrival.

2. Initiating a Return:

To initiate a return, please follow these steps:

• Contact our dedicated customer support team at info@arcboardz.com within the 30-day return window.
• Provide your order number, the item you wish to return, and a brief reason for the return.
• Our customer support team will guide you through the return process and supply you with a Return Authorization Number (RMA) if your return is eligible.

3. Packaging and Shipment:

• Safely package the item you're returning, ensuring it is adequately protected to prevent damage during transit.
• Include the original packing slip or a note containing your name, order number, and the RMA provided by our support team.
• Utilize a trackable and insured shipping method for the return. You are responsible for return shipping costs, except in cases of our error or damaged items.

4. Inspection and Refund:

• Once we receive the returned item, our team will inspect it to confirm that it meets our eligibility criteria.
• If the return is approved, we will initiate a refund using your original payment method. Please allow for standard processing times, which may vary depending on your financial institution.

5. Exchanges:

• If you desire to exchange an item for a different variant, such as size or color, kindly indicate your preference during the return initiation. All exchanges are subject to product availability.
• Should the requested exchange item be unavailable, we will process a refund following the steps outlined above.

Our commitment to your satisfaction drives our return policy, designed to ensure fairness and clarity in every interaction. If you have questions or concerns about our policy, don't hesitate to contact our responsive customer support team.